Support
We appreciate the importance of business continuity. That’s why we offer responsive technical support services for all the systems we develop. Our skilled team of support engineers can respond to problems anywhere in the world to get you back up and running as quickly as possible.
Access to support is easy and secure. Our real-time support portal allows remote access to our client’s system to assist with troubleshooting and in most cases resolving the system issue. This remote technology reduces downtime by eliminating the travel required to get on-site. Our system is secure and requires the client to initiate access, maintaining network security while leveraging real time access. Additionally, our technology leaves no footprint after a support session has ended.
All systems we deliver come with twelve months of free technical support. After this complimentary period, customized annual service contracts are available and ensure defined response times based on the severity level identified by the client.
For more than 15 years we’ve supported our clients and strive to provide the best service possible. To help make sure we are on track, we metric key indicators to assess our performance and drive process improvement. Here are a few of our key operational and business metrics:
Your engineers were responsive, knowledgeable and worked hard to resolve my problem as quickly as possible. They also did a good job communicating with me as we worked through the issues. Overall, a really strong performance by the G2 Support Team!